Customer Service Charter

ExcluSec Customer Service CharterExcluSec will:

  • Happily show or publish the results of our performance
  • Deliver services as efficiently and effectively as possible
  • Respond to your enquiries sensibly and effectively
  • Provide a dedicated Client Relationship Manager
  • Deliver exceptional customer service at all times
  • Listen to your needs and match those to the services we provide or manage
  • Be polite, professional and courteous at all times
  • Treat every customer and contact, internally and externally, equally and fairly.

We ask in return that our clients will:

  • Treat us with respect and be courteous
  • Allow us to investigate any shortfall and work with us on a resolution
  • Support us in our belief that we are all entitled to good service regardless of creed, race, orientation, disability or any other factor

If you’d like to discuss our Customer Service Charter further, please contact our dedicated Client Relationship Manager on 0333 344 3991 or email

Our Client Satisfaction Score (Q3 2019)
95.22% (+5.22%)

Our Client Satisfaction Score (Average 2019)
92.08% (+2.08%)

Our Staff Satisfaction Score (Q3 2019)
96.11% (+6.11%)

Our Staff Satisfaction Score (Average 2019)
96.03% (+6.03%)