Standards of Behaviour for Door Supervisors

‘Standards of Behaviour’ are prescribed by the Security Industry Authority (SIA).  All SIA Door Supervisors employed by Exclusec Security Solutions Ltd must adhere to these standards.

Personal Appearance

A Door Supervisor should at all times:

  • Wear clothing which is smart, presentable, easily identifies the individual as a door supervisor, and is in accordance with the employer’s guidelines.
  • Wear his/her Security Industry Authority licence on the outside of their clothing whilst on duty, displaying the photograph side.

Professional Attitude & Skills

A Door Supervisor should:

  • Greet visitors to the licensed premises in a friendly and courteous manner.
  • Act fairly and not discriminate on the grounds of gender, sexual orientation, marital status, race, nationality, ethnicity, religion or beliefs, disability, or any other difference in individuals which is not relevant to the Door Supervisors responsibility.
  • Behave with personal integrity and understanding.
  • Use moderate language, which is not defamatory or abusive, when dealing with members of the public and colleagues.
  • Be fit for work and remain alert at all times.
  • Develop knowledge of local services and amenities appropriately.

General Conduct

In carrying out his/her duty, a Door Supervisor should

  • Never solicit or accept any bribe or other consideration from any person.
  • Not drink alcohol or be under the influence of alcohol or drugs.
  • Not display preferential treatment towards individuals.
  • Never abuse his/her position of authority.
  • Never carry any item which is or could be considered to be threatening.
  • Report all incidents to the management.
  • Co-operate fully with members of the Police, Local Authority, Security Industry Authority, and other statutory agencies with an interest in the licensed premises or the way they are run.

Organisation / Company Values & Standards

A Door Supervisor should:

  • Adhere to the employing organisation/company standards.
  • Be perceptive of the employing organisation/company culture and values.
  • Contribute to the goals and objectives of the employing organisation/company.