Highfield Level 2 Award in Conflict Management (RQF)
The Highfield Level 2 Award in Conflict Management has been developed to meet the requirements of individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.
It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
£75.00 + VAT (£90.00)
Please note that payment in full is required at the time of booking in order to reserve/confirm your place. For commercial bookings, please call us on 0333 344 3994.
Course Dates and Bookings
2 days (14 Guided Learning hours)
The course consist of one unit ‘ Managing conflict in the workplace when dealing with Customers, Service Users or
the Public’. The contents are outlined below:
- Know how communication can be used to solve problems and reduce the likelihood of conflict
- Know the factors that influence human responses in conflict situations
- Know how to assess and reduce risks in conflict situations
- Know how to communicate effectively and de-escalate conflict in emotive situations
- Know good practice to follow after conflict situations
This qualification is assessed through a 30-question multiple-choice question examination. The duration of the examination is 1 hour.
Successful learners must achieve a score of at least 20 out of 30.
There are no prerequisites for this qualification.
It is advised that learners have a minimum of Level 1 in literacy or numeracy or equivalent. This qualification is approved for delivery to the age ranges 16-18 and 19+.
Learners must also posses a good understanding of English.