Client Testimonials

Valued, respected and trusted

Would just like to say thank you for the support received for ExcluSec.

Over the last month we have made a number of requests for short notice adhoc cover which has been covered very quickly and carried out to an excellent standard.

Additionally, I judge not only how a contractor performs duties but how it responds when things don't go as they should.  No matter how minor the issue it is acknowledged, acted upon quickly with feedback being communicated regarding the resolution; thus providing service that is valued, respected and trusted.

Customer Service Shift Manager
Salix Homes

The team that came over the two days were great!

I just wanted to drop you a quick note regarding last weekend at Hale Barns Carnival.

As you are aware, this was our first time in running this event (or any event where we needed security in fact).

Your assistance at the start was great in confirming numbers and roles that your staff could provide, giving us peace of mind that our requirements would be fulfilled on the days and nights of the event. The paperwork was comprehensive and simple to sort out.

The team that came over the two days were great. Dean, who was supervising the team each day, was brilliant. He was calm, organised, and controlled. He sorted out personally the only real little issue we had over the whole weekend, meaning that 99.9% of all attending had no idea there was even a little issue at all!

The staff with him were universally praised for their handling of the crowds attending, with all of them being polite, professional and more importantly pleasant at all times. This was appreciated by both our volunteers and the public as well.

We would have no hesitation in using Exclusec again and would recommend you to anyone running similar events. I would even go as far to say that if someone wants to speak to me to get my honest opinion, then give them my mobile number and I will be happy to give a verbal recommendation.

Thank you all again.

Chair
Hale Barns Carnival

RockPrest 2017

"Well done to the security staff - super efficient and really pleasant. It was great to see young teenagers enjoying live music at the front of the crowds without worrying about them being crushed - very well monitored and controlled".

"We walked our dog around the outside perimeter during the day and there were staff along all the perimeter fence which must have been a boring job but they weren't standing there on their phones or chatting they were doing their jobs attentively".

"Staff were very helpful including the security staff".

" Couldn't fault the running of it all, security teams fantastic service"

"Fantastic event. Outstanding organisation. Security were A1, well drilled, professional and friendly".

"One of the best organised events we have been to, staff, service and facilities all excellent"

"Cant say enough. Great bands. Security had better attitudes than the past ones".

"Fantastic couple of days with live music and well organised facilities. Special mention for the Security People who did a very professional job. Thank you".

Social Media Comments
RockPrest 2017

A superb management team with an open door policy

Having used ExcluSec Security Solutions for several years as an addition to the service provider I had engaged in a service contract with I took the decision last year to hand over the full security service supply to ExcluSec.

The reason behind this was that within the time I had used them several things stuck out to me.

The professionalism that was displayed by both the people running ExcluSec and the staff employed by them when carrying out their duties I found to be head and shoulders above companies I have used in the past.

Regardless of changes to requirements made by myself be it short notice or planned have always been dealt with a great flexibility and response to requests speedy and without fuss, exactly what a business needs when approaching a service provider with changes .

A superb management team with an open door policy and a professional approach to all matters big and small that instils the greatest confidence in the security service they provide and the way in which their staff are treated by them, investing in staff training and welfare and also technology used in the form of check call systems and lone worker systems to ensure staff safety creates a company that delivers from top to bottom. A refreshing change to security companies I have been involved with in the past.

Whilst this may seem like a gushing eulogy for ExcluSec it is simply because it is.

A superb company which deliver on every promise providing an un-paralleled level of service of which I cannot recommend or praise highly enough.

Facilities Manager
Guardian News & Media Ltd

Overwhelmingly Positive Feedback

All of the Staged Events team have had overwhelmingly positive feedback about the security team provided by ExcluSec at Irlam Live 2016. Everything was well managed, including sensitive positions involving some of our artists, and customer service on the front entrance was superb.

Special thanks has to be given to the Event Operations Manager, Dale Solan and the Event Control Supervisor, Matt Dinnery managing everything so well. All of the work done before and during the event helped to ensure we had very few issues to deal with over the weekend.

Thanks in part to ExcluSec all of our customers had an amazing experience and we're looking forward to working with the team on this and other events in the future.


Presentable, punctual, polite and professional

I was a bit dubious about having security on our events at the start, but I soon realised that ExcluSec were very different from the other companies out there. ExcluSec Security squashes the typical stereotype of ‘Bouncers’. Their ‘Door Supervisors’ are presentable, punctual, polite and professional. With regular visits from management along with feedback forms and emails, their continual strive for perfection is refreshing. We look forward to a long and happy working relationship with ExcluSec

Marketing & Business Development Coordinator
Heaton House Farm

Professional, friendly & efficient

Manchester Medical Services

Manchester Medical Services have been using Exclusec to look after our premises out of hours for a number of months. We have always found the patrol officers to be friendly & efficient and the office team at ExcluSec go above and beyond to ensure we are happy with the service they deliver.

We would recommend ExcluSec for anyone look for security patrols for there premises.

Faultless!

Not only faultless but a completely impressive service

Owner
Screaming Gander Studios

Professional and very open to our requests

All of the security that attended our cinema over the three days were professional and very open to our requests. They conducted themselves in a very friendly and open manner with us but also our Guests. They had a keen understanding of the reason we had requested security however still took part in ensuring our Guests and team were safe and having a good trip to the cinema. I would happily welcome them back again and please pass on our thanks as they made a few busy days fly by with their continued support.

Duty Manager
Odeon Cinemas

Absolutely excellent

Your guys were absolutely excellent the service that was on offer was extremely professional.  All the staff looked smart and did everything that was asked of them and made the visitors feel welcome on the day.  Your staff are a credit to the company.  I have no complaints at all about how the day went and I would certainly recommend using your company in the future.  I must give particular praise to your Operations Manager Mike, he was extremely helpful and went out of his way throughout the day to keep us informed of what was happening, he was a pleasure to work with.

Neighbourhood Services
Bolton Council

Huge Thank You

I just want to say a huge thank you to James and the team for all their help and professionalism at our event yesterday.

The service they provided was fantastic and meant that I enjoyed a stress free day

Thanks also to Rick for doing the overnight security.

Event Organiser
Pets in the Park

Supportive, co-operative, very courteous

This was our first experience of using Exclusec for our town centre events in Bolton and without doubt I found everyone from the company to be supportive, co-operative, very courteous, helpful and professional. I would have no hesitation in recommending Exclusec to other Councils and look forward to us working together again.

Principal Events Officer
Bolton Council

The staff were brilliant!

The staff you provided were brilliant, we couldn't have asked for anything more.  We will definitely use your company again in future.

PA to Directors/HR Support
Chess Telecom

Incredibly impressed

I can't rate your company high enough!  Incredibly impressed and wouldn't hesitate to use you again and again in the future.

Events Team
Tatton Park

Massive contribution to our success...

In our first year of business, the Exclusec team have made a massive contribution to our success. Their staff go above and beyond what we ever expected from members of security staff. They are approachable, discreet, smart and they have helped form part of our team here at Colshaw. We receive constant comments about the attitude and pleasantness of our staff and your team are a big part of this. Thanks to all at Exclusec, you should be very proud

Top Class Service

I wanted to say thank you to your team firstly for the Apple launch event. Steve and the team did a brilliant job and we couldn't have made the event the success it was without your teams help. Yet again the top class service we have come to expect.

Security Manager
The Trafford Centre

Personable, Good Value, High Integrity

Having had the privilege of working with James as both a service provider to him, and vice versa, I've gotten to know his high standards of professional service very well and wouldn't hesitate to recommend him and Exclusec Security as an excellent choice.

After struggling to find a suitable person for a specific role for our new Serviced Office Development at Media City, James provided a highly suitable candidate through Exclusec who is now a valued member of our team. James is always tireless in offering the highest level of customer service, always flexible and adaptable to changing needs, and more importantly offers a highly reputable and trusted service which is critical in the security industry. Thanks for the great work!

Premises Manager
Hamill Investments

Brilliant work...

Can you pass on my huge thanks to Steve and your team for their brilliant work yesterday at our event in Stockport.  I felt really happy and comfortable with Steve knowing he was going to do a fantastic job and definitely did. Many thanks again for sending a fab team

Area Event Manager
Cancer Research UK

Very happy with the level of service provided...

Very happy with the level of service provided by Exclusec, Dale is a pleasure to work with. I also spoke to the venue manager before leaving and he commented that the stewarding plan worked the best it has ever done this year, which is great as car parking has been an issue in the past. Very much looking forward to working with Exclusec again next sun in Burnley. Pass on thanks to Dale from me on a good job.

Area Event Manager
Cancer Research UK

Impressed by the way issues were resolved...

I would like to take this opportunity to thank you and all the staff from Exclusec for the Security cover at the Halifax Charity Gala. The Gala was very well attended and I know that our visitors were very impressed by the operations and services we had on site.

As in previous years we have formed a very strong working relationship with you and your team on site, and have always been impressed with the service you offer on the day. Please can you pass on my appreciation to all who were on site at this years Gala.

I was very impressed by the way issues were resolved quickly and efficiently through the professionalism of your officers which in my opinion prevented any disorder taking place. I am also delighted that there was a clear message given that we will not tolerate any illicit or illegal substances being on site at a Family Event, nor will we be intimidated by groups of young people grouping in a menacing way. I feel that things were handled firmly and swiftly which prevented anything getting out of hand.

I look forward to working with you and the team again in the future and would like to thank you again for your continued support with this event that benefits over 50 local charities in Calderdale.

May I also thank you personally for you total co-operation and full support with all aspects of planning for, and operations on the day. I would highly recommend you as a security consultant to any other event organisers etc

Committee Member
Halifax Chairty Gala 2013

Flexible and Accommodating...

As the event manager for Heaton Park, we have a variety of event organisers that utilise our space here as an event venue.

These can range from small charity fun runs, to three nights of Stone Roses at 75,000 capacity each night.  Although this has been the first year that you have worked a selection of events at Heaton Park,

I have been impressed not only by the quality of service you provide but also how flexible and accommodating you are to the requests and needs of your client. This has always enabled the events to run in the smoothest possible way, enabling the client peace of mind and confidence in your service.

I hope that we will see you again at future events at Heaton Park.

Asst. Parks Manager
MCC - Heaton Park

Exclusec have been fantastic

The National Trust held their first off-property event a Heaton Park on 26th & 27th October 2012.

Exclusec were highly recommended by the team at Heaton due to their previous experience in handling security for other events held in the park.

From the initial enquiry through to the first meeting and delivery of their security services during the event - Exclusec have been fantastic.

During the first meeting, James Bancroft's knowledge of the site ensured that we had every base covered for our security needs.  His questions regarding the event, during production meetings with the event producers, venue and the National Trust inspired confidence in us that he and his team would be responsive to any situations which may occur.

During the event, each and every member of the Exclusec team was professional and friendly, working very much in partnership with the volunteer and staff event team to deliver a superb service.

Nothing was too much trouble and the team went above and beyond the original brief provided.

If we were to hold an off-property event again or indeed a similar event at one of our properties in the North West, I would't hesitate in using Exclusec and recommending them to our General Managers and externally beyond the National Trust.

Head of Marketing Supporter Development
The National Trust.

Excellent service, no issues at all

I am thoroughly satisfied with the service I receive from Exclusec.  Excellent service, no issues at all.

Health Safety and Development Manager
Guardian News & Media Ltd

Involved and Extremely Helpful

The two security staff provided by your company were fantastic! They really got involved in the event and were extremely helpful. When organising another event I would not hesitate to use your company again.

Event Organiser
Salford Community Leisure Ltd

Professional, Efficient & Honest

I have used James' company Exclusec as our security provider for many of my high profile celebrity events. Having met with James to discuss my needs, he was professional, efficient and honest from the outset.
His staff are friendly and reliable and there is no other company or individual I would choose to work with. An additional incentive is that I am yet to find a company that beats his rates and service

Daniel Jillings
Once Upon A Smile

Helpful, Friendly and Approachable

The service provided by Exclusec in the run up to, and during the event was excellent. The planning process was clear and the event staff were helpful, friendly and approachable.

As a community group we are unable to spend vast amounts on our relatively small outdoor events, and Exclusec provided a competitive quote, with just as high a quality service as any other provider.

Event Organiser
Rock It! Collective

Efficient and aware of our needs as an organisation...

It has been a pleasure working with Exclusec Security Solutions Ltd on Race for Life in the North West.

I have found the management to be professional, organised, efficient and aware of our needs as an organisation.

The staff that have worked on our events have been polite, hard working and friendly. They have always been prepared to go above and beyond to make the event a success..

I can gladly say they been a great addition to our events, with which we have had a hugely successful year.

Area Event Manager
Cancer Research UK

Would recommend their services to any potential clients.

From the moment we contacted Exclusec, they were supportive and informative with suggestions on requirements and how best to implement security arrangements, for the first time, at an open air event with some 20,000 people in the centre of Halifax.

At our pre-event briefing they were supportive and further highlighted where we together with other agencies could support each other to be preventative.

James and George both attended the site the evening before the event to ensure the overnight cover was in place as agreed.

The staff we were provided with were extremely professional, friendly, approachable and willing to undertake additional tasks where required.

During the day, Exclusec remained pro-active in their approach, highlighting areas where we could work to further reduce the prospect of an incident. Incidents were responded to effectively and efficiently and our event management team were keep fully informed. This enabled us to be confident that any actions they took were fully justified.

I cannot thank Exclusec enough for the services they provided at this years Gala. It is without doubt that we will be engaging their services again at future events and would recommend their services to any potential clients.

Committee Member
Halifax Charity Gala

Professional, Reliable and Approachable

I have found them to be professional, reliable and approachable and always willing to discuss any additional requirements we have and adapt their service accordingly to meet our needs.

The staff we have been provided with are well presented, courteous, polite, friendly and professional. They have no hesitation in going the extra mile in order to provide the highest possible standards of customer service to both ourselves and our clients.

We consider them as an extension to our current team and would recommend their services to perspective clients.

Event Manager
Styal Lodge Ltd

Experienced and Professional

We contracted Exclusec Security Solutions Ltd to provide Key Holding and Alarm Response Services at our premises in Styal, Cheshire.

We were dissatisfied with the response times and level of service provided by our previous contractor. Since taking over the contract in 2010, the average time taken to respond to an alarm activation has been reduced from in excess of 1 hour to less than 20 minutes in most cases.

We have found Exclusec Security Solutions Ltd to be an extremely efficient and well organised company; their staff are experienced and professional whilst also being polite and extremely well-mannered.

The management team are professional, very pro-active and always fully prepared to discuss additional requirements to ensure that we, the client, get the best service that Exclusec can provide. We have found their service to be exemplary and has exceeded our expectations.

Proprietor
Styal Golf Club