Customer Service Charter

Customer Service CharterExcluSec will:

  • Happily show or publish the results of our performance
  • Deliver services as efficiently and effectively as possible
  • Respond to your enquiries sensibly and effectively
  • Deliver exceptional customer service at all times
  • Listen to your needs and match those to the services we provide or manage
  • Be polite, professional and courteous at all times
  • Treat every customer and contact, internally and externally, equally and fairly.

We ask in return that you:

  • Treat us with respect and be courteous
  • Allow us to investigate any shortfall and work with us on a resolution
  • Support us in our belief that we are all entitled to good service regardless of creed, race, orientation, disability or any other factor