Case Studies

The case studies below demonstrate how ExcluSec have successfully worked with a number of clients across the different sectors in which we operate. They show our commitment to delivering the best possible service to our clients through listening to their exact needs and ensuring we adhere to our company Mission Statement and Core Values.

  • Case Study – Manchester Medical Services

    Service(s) Provided: Mobile Security Patrols, Keyholding and Alarm Response

    Exclusec Security Solutions have been working with Manchester Medical Services to provide out of hours support for their site in Audenshaw.

    The Trafford Park based security provider have a long standing relationship with the company having worked with the medical team at previous events and they have built on this relationship to provide a professional service for mobile patrols and alarm call outs.

    “We have been working with Dave and the team at Manchester Medical Services for a number of years and they are a great team with a really strong setup” said ExcluSec Managing Director James Bancroft.

    “We have a proactive mobile response team that work throughout the night for alarm calls out and who conduct mobile patrols on our client’s sites – we are able to successfully provide these to Manchester Medical Services to ensure that their building and equipment is secure throughout the night”.

    The patrols are conducted on a daily basis and the mobile response officers on site use a programmed patrol route where they scan tags to confirm that doors/windows are securely locked and they then can also check for any damage on the building or on the company’s vehicles. These patrols have worked considerably well to deter any potential theft or damage on site.

    The alarm call outs have also been significantly important for Manchester Medical Services, with one recent call out activated due to smoke coming from a boiler in the kitchen. On this occasion, it was an unconfirmed alarm that caused very little damage, but without the Exclusec mobile response team, things may have been different.

    “Manchester Medical Services have been using ExcluSec to look after our premises out of hours for a number of months” said Manchester Medical Services Managing Director Dave Mylett.

    “We have always found the patrol officers to be friendly and efficient and the office team at ExcluSec go above and beyond to ensure we are happy with the service they deliver – we would recommend ExcluSec for anyone who is looking for security patrols for their premises”

    If you would like any more information about our Keyholding or Mobile Security Patrols please call us on 0844 870 7495

  • Case Study – Heaton House Farm

    Service(s) Provided: Door Supervision

    In 2013, ExcluSec Security Solutions started working with Heaton House Farm on their TripleFest event in Staffordshire.

    The action-packed weekend, which featured various activities, live music and a family fun day, saw ExcluSec provide ticketing staff, stewards and door supervisors for the event. The events were a massive success, so much so, that ExcluSec continued to work with Heaton House Farm on the subsequent TripleFest events.

    Three years on from their initial contact, ExcluSec now provide door supervisors for Heaton House Farm every weekend, on all the events and weddings.

    “We have been working with Sarah and the team at Heaton House for a number of years – they are professional company and a stunning wedding venue” said ExcluSec Managing Director James Bancroft.

    “They key thing for is to understand Heaton House’s requirements and become an integral part of their team. It isn’t simply us working with them, we are extremely focused in making sure that we are one unit, working together, to make sure that their clients or customers have a day that they will never forget” added Bancroft.

    The regular door supervisors sent to Heaton House Farm are first aid trained professionals, with exceptional customer service skills, allowing the staff at Heaton House Farm to focus on their clients and not worry about any potential emergencies that happen on site, either during the event or through the night.

    This was the case on Friday 13th November 2015, when a gentleman who was staying over at the accommodation fell over in the night, which resulted in a head injury with external bleeding. An ambulance was called to attend the incident and first aid was administered. With the ExcluSec member of staff on site throughout the night, the situation was resolved quickly and efficiently alongside paramedics and the gentleman went on to make a full recovery.

    “I was a bit dubious about having security on our events at the start, but I soon realised that ExcluSec were very different from the other companies out there” said Sarah Heath, Marketing and Business Development Co-ordinator at Heaton House Farm.

    “ExcluSec Security squashes the typical stereotype of ‘Bouncers’. Their ‘Door Supervisors’ are presentable, punctual, polite and professional. With regular visits from management along with feedback forms and emails, their continual strive for perfection is refreshing. We look forward to a long and happy working relationship with ExcluSec”

    If you would like any more information about our Door Supervision and/our Event Stewarding Services, please call us on 0844 870 7495.

  • Bolton Council

    Service(s) Provided: Event Security & Stewarding

    Since 2013, Exclusec Security Solutions have been working alongside Bolton Council and have provided their security and stewarding services to them on a number of their high profile events.

    The relationship has seen the Trafford Park based company provide support for the likes of the Bolton Winter Festival, an important event that requires a strong security presence to keep the public safe whilst on site during the busy Christmas period and into the New Year.

    “We really enjoy working with Chris Chadwick and the rest of the team at Bolton Council” said Exclusec Managing Director James Bancroft. “Bolton has a thriving events calendar and the Bolton Winter Festival is one of their landmark events. It’s key for us to make sure that it runs smoothly without any security breaches – from the build up, to securing the site throughout the night, to event days and to the break down of the site”.

    The planning and preparation for such an event can take months and Exclusec pride themselves on making sure that when the event site goes live, they are fully prepared for all eventualities. This includes training staff in first aid, customer service and fire safety in the occurrence of an emergency.

    In December 2014, a gentleman was found choking by an Exclusec member of staff near the Bolton Winter Festival site during the early hours of the morning. The member of staff used her knowledge of first aid on the gentleman to open his airflow. She was able to help and assist the gentleman before local paramedics arrived at the scene. Without the staff on site in Bolton, the male may not have survived the dramatic ordeal.

    “On this particular occasion, it was a situation that happened during the middle of the night – I believe it was New Years Eve – the male had drank heavily and he collapsed and choked on his tongue” said James Bancroft.

    “Our staff were there for the Bolton Winter Festival as this gentleman walked past our site and thankfully, they were trained to deal with this sort of situation. We’ve had it during the event days, falls on the ice rink and such, and whilst we are there to make sure the site is secure, our staff will happily help the on site medics if they need us”.

    The increased support from Exclusec to the events schedule in Bolton has seen the Trafford Park based company open a new office in the town and with the Bolton Food and Drink festival starting in August, the timing of the move couldn’t have been better.

    “We have been looking at setting up a new office for a while and for us, there was nowhere else to consider except Bolton. We have another massive event coming up soon and we can’t wait for it to start” added Bancroft.

    The Exclusec team will continue to work alongside Bolton Council for the foreseeable future and are looking forward to building on their fantastic relationship over the next few years.

    “Exclusec are a preferred contractor of mine for Event Stewarding and Security.  James and his team have worked incredibly hard over the years to achieve this status and I am delighted to have appointed them as stewarding and security contractor for our flagship event, the Bolton Food and Drink Festival for the first time this year” said Chris Chadwick, Events Officer at Bolton Council.

    “They have been the stewarding and security contractor at the Bolton Winter Festival for several years.  Exclusec were recently commended as bringing the ‘best ever stewarding’ to the Horwich Festival of Racing event and continue to provide an excellent service at events such as Armed Forces Day and Civic Sunday.  Such has been the impact of Exclusec’s increasing involvement in events in Bolton, they have recently opened an office in the town.” He added.

    If you would like any more information about our Event Security & Stewarding Services please call us on 0844 870 7495

  • Case Study – CityCo / Heart of Manchester BID

    Exclusec Security Solutions have been working with CityCo on their city centre portfolio providing professional and proactive event security at some of their biggest events.

    The relationship, which has seen ExcluSec cover events such as Dig the City and The King Street Festival, started in 2014 and has grown from strength to strength since then, with ExcluSec recently providing around-the-clock security cover to the Chinese New Year celebrations. This particular event, which saw a massive footfall in Manchester City Centre, required additional last minute security cover because the event was so popular – something which Exclusec had no problem in covering.

    “We have worked with CityCo for a number of years now and we have a fantastic relationship with their team” said Exclusec Managing Director James Bancroft.

    “We have worked on some of their most popular events, providing around the clock cover in a prime location in one of the busiest and most vibrant cities in Europe. This has obvious risks, but our staff aren’t just security professionals, they have numerous first aid certificates, they are fire safety trained and they have exceptional customer service skills – it’s all very important” he added.

    The first aid certificates have come in particularly useful, with any minor injuries on site taken care with swiftly and efficiently. This full professional service will be provided on a number of exciting events planned this year and both CityCo and ExcluSec are looking forward to strengthening their relationship.

    “We have been working with ExcluSec for three years, they have been our security company of choice for our company for our organisation’s calendar of high profile, high footfall city centre events across Manchester including Dig the City, Chinese New Year, MCR Student Night Out and The King Street Festival” said Nelson Beaumont-Laurencia, Events Producer for CityCo.

    “We have found the ExcluSec staff to be professional, reliable, trustworthy and dedicated as well as showing the kind of initiative needed in such a challenging event environment as city centre Manchester. We look forward to developing our relationship with ExcluSec as our event programme grows over the coming years, as our events get bigger and better, so do they” he added.

    If you would like any more information about our Event Security and Stewarding Services, please call us on 0844 870 7495.

  • Guardian Newspapers

    Service(s) Provided: Manned Guarding

    Coming soon…

  • Royal Northern College of Music

    Service(s) Provided: Concierge, Mobile Security Patrols, Keyholding and Alarm Response

    Coming soon…

  • Lanes Group plc

    Service(s) Provided: Manned Guarding

    Coming soon…